This privacy policy (“Privacy Policy”) describes our, Protect App (as in Endless Technologies Ltd., the company that operates Protect), information practices in connection with each of its mobile software applications (each an “App”, and collectively, the “Apps”), as well as the meetprotect.com websites and other websites operated by (together with their subdomains, the “Sites”, and the App and Sites collectively, the “Services”). The section and subsection headings used below are for convenience of reading only (and are not to be used for interpretive purposes), but we hope they make navigating this Privacy Policy easier.

Protect respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This Privacy Policy explains Protect’s policy regarding the collection, use, disclosure and protection of any information we receive.

Protect Privacy Practices

BY INSTALLING OR USING THE APPLICATION YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND OUR TOS (at www.meetprotect.com/tos), THAT YOU UNDERSTAND THEM, AND THAT YOU AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY OR THE EULA, DO NOT INSTALL OR USE THE APPLICATION. IF THE APPLICATION IS ALREADY INSTALLED ON YOUR DEVICE, UNINSTALL IT IMMEDIATELY.

Our principles for protecting your data

• We are committed to protecting your privacy and providing a safe and secure experience for our users.

• We record the information we need to provide our services: connecting you with friends and family, and helping you get emergency assistance when you’re in need with enhanced 911 features which may include sharing name, location, and tagged images from your safety event.

• The personal information we do collect we store for as short a duration as possible. And, where possible, we store only de-identified or aggregate data that is not tied to you.

• We have specific systems to control data access, and all access is logged and regularly audited. We use physical, technical, and administrative safeguards to protect the Personal Information submitted to us, both during transmission and after we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use reasonable means to protect your personal information, we cannot guarantee its absolute security.

Information We Collect

Personal Information. "Personal Information"

Means information that can be directly associated with a specific person or entity such as a name, address, telephone number, or e-mail address. In order to use our Application, you will be required to register and provide us with certain Personal Information. Protect also has access to any Personal Information contained in any Content that you make available through the Application, and Protect collects Personal Information contained in any message that you may send to Protect.

Geolocation Information.

We use your geolocation data to share your locations with friends you are connected to on the platform, and to provide and improve our Services. If you sign up for Protect Premium, we use your geolocation data to assist you and may in some cases share your geolocation data with your emergency contacts, Protect agents, and first responders. You choose whether to share your location, and can always revoke Protect access to your location data in your device settings, but the app will not properly function if the app can’t access location data.

User Contacts.

In order to enable you to invite family and friends to your subscription plan or designate them as emergency contacts and send video, audio and messages to them. We may notify you about other relevant activities your contacts take on Protect. . Just as you can provide contact information about other users, they may share your information with us for the same purposes.

Device Information.

In addition, when you use the Application, we may collect certain other information about your mobile device or operating system. Such information may include, but is not limited to, IP address, MAC address, and operating system type.

Feedback.

When you make Content available through the Application, please remember that in doing so you may make information available to the public. Protect will not consider such information Personal Information. You should exercise caution when disclosing any information (including Personal Information), as you do not know who will access or use such information and for what purposes. Please pay attention to the settings that allow you to control who may access any Content that you make available through the Application.

User activity.

We aggregate user activity data (like how you interact with Protect, what times you use Protect, what kind of device you have, etc.) for analysis to improve Protect’s user experience.

Audio and video feed.

If you use Protect Premium, you may share an audio and video feed from your device with Protect agents and your emergency contacts when you’re feeling unsafe. We also record your audio and video conversations and physical likeness for quality assurance and legal purposes.

Payment and Transaction Information.

When you place an order for a Product or upgrade to a premium subscription, you’ll need to provide an email address, a first and last name and/or a shipping address. Any payment information provided is processed by the relevant billing and/or payment processor. We may also collect information such as which version of the Product or subscription service you are using, the date and time that you activated your account, the duration of your subscription, the data related to any subscription cancellation request, and any in-app purchases you may make.

Cookies.

A cookie is a small piece of text that a website or online service sends to a visitor’s browser. The browser provides this piece of text to the visitor’s device when this visitor returns. Protect uses cookies to collect information on its website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to tailor your experience with Protect, and advertise Protect on third-party websites and apps. We also work with Facebook, Google and other third-party ads integrations. These integrations allow us to track the efficacy of our own advertising campaigns across the web. We do not use these integrations to provide any manner of third-party advertising on the platform.

Protect does not allow third parties to collect information directly from users of the Application.

How we share your information

Except as expressly set forth herein, we will not share your Personal Information with third parties without your explicit permission. We may use Personal Information internally – for example, to help diagnose problems with our servers, to make Protect more useful, to customize Protect and personalize its content for you.

• Directed disclosures. Because Protect is a network of users, when you share your contacts with us, you direct us to let your friends know that you have joined Protect, so they may connect with you.

• In addition, when you use Protect Premium, you direct us to share some of your information with the friends and family members you designate, with your emergency contacts, and with first responders in order to assist you in the event of an emergency.

• We may share personal information (a) with law enforcement as we’ve explained in the Information for Law Enforcement Authorities; (b) as otherwise required by law; (c) to enforce the terms and conditions that govern the platform and protection our rights; and (d) to protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.

Disclosures for Legal Purposes. We may disclose your Personal Information if required to do so by law or if we, in good faith, believe that disclosure is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Protect, (iii) act in emergency situations to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

How long we retain your data

We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, or an individual requests that we delete information about them.

How we protect your data

Protect uses reasonable organizational, technical, and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration, and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while Protect strives to protect your personal information, we cannot guarantee the security of personal information. In the event that Protect is required to notify you about a situation involving your data, we may do so by email or telephone to the extent permitted by law.

What choices you have regarding your data

You can make the following choices regarding your personal information:

Cookies. If you decide at any time that you no longer wish to accept cookies from Protect for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser for technical information. If you do not accept cookies, however, you may not be able to use all or portions of Protect’s services or functionality. If you have any questions about how to disable or modify cookies, please let Protect know at the contact information provided below.

• Application. You can stop all collection of information by the Protect application by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the relevant mobile application marketplace or network.

• California law requires that operators of website and online services disclose how they respond to a Do Not Track signal and whether other third parties may collect personally identifiable information about an individual’s online activities from their site or service.

• Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, Protect does not currently respond to Do Not Track signals.

• Please note that some features of Protect may not function properly when cookies are disabled or removed. For more information regarding Do Not Track mechanisms, see http://allaboutdnt.com/.

• Accessing or correcting your information. You may request to review and update the information Protect maintains about you by submitting a request to support@meetprotect.com.

• Opting out of location tracking. If you initially consented to the collection of geo-location information through Protect, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to Protect’s collection of location information, you may no longer be able to use some features of the app.

Notice to California users

You may have rights under the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information.

This notice and the privacy rights it describes do not apply to information related to our business contacts, job applicants, or employees.

How to Submit a Request

• To request access to or deletion of personal information: US. Email: support@meetprotect.com

• Identity verification. We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

• Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.

Children

Protect does not intentionally gather personal information about visitors who are under the age of 13. Furthermore, Protect does not intentionally allow visitors under the age of 18 to register for the app directly without being invited by a parent/guardian. If a child under 13 submits personal information to Protect and Protect learns that the personal information is the information of a child under 13 that was not invited by a parent or a guardian, Protect will attempt to delete the information as soon as possible. If you believe that Protect might have any personal information from a child under 13, please contact Protect at: support@meetprotect.com.

Privacy Policy Updates

This Privacy Policy is subject to occasional revision. Protect will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Protect website and/or within the application. Such changes will be effective ten (10) days thereafter, and your continued use of the Application means that you agree to be bound by the changes. We encourage you to review it periodically.

Security

Protect has taken security measures to protect the confidentiality, integrity, and availability of your personal data. We make every effort to maintain security measures appropriate to the level of risk associated with the processing of personal data.

We are continually working to improve our security practices to ensure that your data is safe. Your personal data is stored on secure servers. We implement, and require our subcontractors and partners to implement, appropriate security and data protection measures in line with the latest technology.

Contact Us

Feel free to contact us with your questions, requests, comments, or concerns at support@meetprotect.com.

The following section applies for cases where a protect session escalated to an emergency:

Personal Information Sources

In connection with providing Emergency-Related Services, Protect collects Personal Information from Emergency Responders, Emergency Callers, Partners, and Connected Devices. We may also collect Personal Information from other individuals involved, directly or indirectly, in or responding to emergencies, and from third parties. We collect this information in several ways.

• We may receive information about you or a member of your household directly from Emergency Callers, Emergency Responders, or a Partner.

• We may automatically collect Personal Information from your Connected Device when you call 911/999/112 or another Emergency Responder or your device is used to send an emergency alert to an Emergency Responder.

• We may receive Personal Information directly from Emergency Callers who voluntarily provide us with Personal Information about themselves and others for use in connection with our Emergency-Related Services.

• We may receive Personal Information about Emergency Responders related to their use of Protect Emergency-Related Services.

We may collect the following categories of Personal Information in connection with our Emergency-Related Services:

• Information that directly identifies the owner or customary user of the device, such as name, physical address, email address, and phone number.

• Health information, medical information, and any other information residing on a Connected Device that the customary user of the device has indicated (through device or account settings or otherwise) should be shared with Emergency Responders.

• Precise geolocation of the Connected Device, including information about the direction and speed at which the Connected Device is moving.

• Information about the Connected Device’s configuration, network, and internet connection, such as IP address(es), MAC address, other device ID (UDID), device type, operating system type and version, client version, and other technical data that enables us to provide the Emergency-Related Services.

• Other metadata associated with emergency calls, such as call routing information, call duration, and location-related telemetry,

• Personal Information that an individual affirmatively discloses to Protect in the course of responding to an emergency.

• Other Personal Information communicated by and among Emergency Responders.

• Other information reasonably related to facilitating the provision of Emergency-Related Services.

Legal basis for processing

The data we collect ourselves, as well as those we receive from our partners (Partners, Connected Devices, Emergency Callers and Emergency Responders) are processed on the basis of consent.

Personal Information Use

We use Personal Information to operate, maintain, enhance, expand, support, and provide all features of our Emergency-Related Services, protect our legal rights and the rights of others, and as otherwise required by law. For example, we use Personal Information to:

• Supplement the standard 911/999/112 system functionality with more accurate geo-location information and other insights related to the location, movement, and speed of a Connected Device.

• Transmit potentially life-saving health or other information to Emergency Responders.

• Authenticate and communicate with registered Emergency Responders who access our Emergency-Related Services.

• Conduct quality assurance and for research and development purposes, such as data security, improved website navigation and content display, fraud prevention, data analysis, audits, developing new products, producing predictive data models, improving our Emergency-Related Services, identifying usage trends, and determining the effectiveness of our Emergency-Related Services.

Personal Information Sharing

We disclose Personal Information collected through Emergency-Related Services only as reasonably necessary to provide our Emergency-Related Services, protect our legal rights and the rights of others, and to comply with applicable law. Protect does not sell Personal Information collected in connection with Emergency-Related Services.

To these ends, we may disclose your Personal Information to the following categories of third parties:

• Emergency Responders. We share Personal Information with Emergency Responders in order to enhance emergency response, facilitate communication during an emergency, and facilitate emergency-preparedness-related communication.

• Our service providers. Protects’ service providers may have access to certain Personal Information as needed to assist Protect in providing Emergency-Related Services and to operate our business. Our service providers are contractually required to keep this information confidential and secure and are prohibited from using or disclosing this data for any purpose other than carrying out the services that they are performing for us.

• Protect Partners. If you are the user of a Connected Device, your device may have an app, platform, operating system, or piece of software installed on it that is offered by one or more Protect Partners, and that incorporates Protect functionality. When we collect information from a Connected Device to provide Emergency-Related Services, we are collecting that information on behalf of the relevant Protect Partner, pursuant to contracts governing our use of that information and in compliance with terms and policies you have agreed to in using the services offered by our Partners. As with all Personal Information collected from your device by or on behalf of the Partner, the Partner may access, use, share, or otherwise process this information in accordance with the Partner’s own privacy policy. We do not control our Partners’ use of any Personal Information that they directly or indirectly collect as part of offering their app, platform, operating system, or software. If you have questions about our Partner’s privacy practices, we will refer you to our Partner.

• Protect and its authorized members. We ensure that only those persons who are duly authorized to process your personal data by virtue of their functions and duties are permitted to do so.

• Other entity/ies in connection with corporate reorganization. Protect may disclose Personal Information in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Protect does not sell Personal Information collected in the course of providing Emergency-Related Services or use that information for advertising purposes.

Personal Information Retention

As described above, Protect receives certain Personal Information when providing Emergency-Related Services. Protect retains this Personal Information in an identified form only for so long as it is (i) permitted by our contractual commitments to our partners and (ii) needed to provide the Emergency-Related Services and to operate our business in compliance with applicable law, regulation, and industry standards and best practices. The retention periods established by contract, law, and industry standards may vary depending on the nature of the Emergency-Related Services. Wherever possible, when Protect no longer requires Personal Information for active service delivery but is required to retain that data for legal or other purposes, we take steps to pseudonymize, anonymize, and/or securely segregate that data to guard against unauthorized access, use, disclosure, or alteration. Personal information from children under sixteen years old is only knowingly collected when needed to provide Emergency-Related Services and is retained in personally-identifiable form for as long as is reasonably necessary to provide such services and comply with applicable law and regulation.

Cookies and Similar Technologies

We automatically collect personal information on our Emergency-Related Services Platform using common, industry-standard technologies (for example, standard web logs and cookies). Cookies are small text files that are created when your web browser loads one of our general information websites.

Protect does not use marketing or advertising cookies on the Emergency Related Services Platform. Instead, only the following types of cookies are deployed on our Emergency-Relates Services Platform:

• Necessary cookies: These cookies are necessary to the operation of our Emergency-Relates Services Platform. They are required to perform basic functions such as page navigation and access to secure areas of our websites. These cookies do not store any personally identifiable information.

• Functional cookies: These cookies keep track of your personal preferences and settings, such as your preferred language for our Emergency-Related Services Platform. Without these cookies, some of these settings may not function properly.

• Performance cookies: These cookies gather information on how visitors interact with our Emergency-Related Platform, allowing us to understand how they use our platform. This statistical information is used to monitor and improve the platform’s content and performance. The following performance cookies are used on the Protect Emergency-Related Services Platform:

  • We use Gainsight cookies, based on consent, to track users’ interactions with the platform, including page visits, button clicks, and links followed. We use the Gainsight PX service in our platform to improve our analytics capabilities and to troubleshoot user interactions with the platform.

  • We also use Google Analytics cookies, based on consent, on the Emergency-Relates Services Platform to measure performance and collect data about how visitors use the platform. Protect has turned off all data sharing settings within Google Analytics and configured the data retention settings for the lowest available period.

Your Choices and Your Legal Rights

For US Customers (Including Privacy Rights under California Law):

• We do our best to provide individuals with choices and control over their own Personal Information. You may ask us:

  • To provide more information about Protect’ processing of your Personal Information during the previous 12 months. Your request can include:

  • The categories and specific pieces of Personal Information we collected from you in a machine-readable format;

  • Information about why we collected that information, and

  • The categories of third parties from whom we received Personal Information about you, and/or the categories of third parties with whom we shared that information.

Note that we are unable to comply with access requests where: (i) we cannot verify your identity; (ii) compliance with your request is not legally required and would involve disproportionate cost or effort, or impact the privacy of others; or (iii) we no longer have the requested Personal Information. Because we do not retain information processed in the course of providing Emergency-Related Services beyond what is necessary to provide those services, we may not have requested information.

To delete of some or all of your Personal Information from our systems

Under certain circumstances, we will not be able to fulfill your request, for example if the information is necessary to complete a transaction you initiated, interferes with our regulatory obligations, has legal effect, including on a user’s rights with respect to data contained in their account, or where compliance with your request is not legally required and would involve disproportionate cost or effort.

You can make a request related to your Personal Information by emailing privacy@meetprotect.com. We will not discriminate against anyone who makes such a request.

About Children: Direct Notice to Parents

Protect collects the Personal Information of children under sixteen years old in the ways outlined above in order to respond to emergencies, including to protect the safety of a child in need of our Emergency-Related Services or who reports an emergency using Protect functionality. Protect will not use or disclose Personal Information collected from children under sixteen for any purpose unrelated to the emergency situation involving or reported by a child. This information will only be retained as long as necessary to fulfill the purpose for which it is collected and in accordance with the retention periods described above.